There are some days when I feel like I should attach a sign like that to my phone. How about you?
And is it just me, or are there cycles of complete dumbfuckery?
Bad things supposedly happen in threes. Based on yesterday, I'd say stupid things (and people) do, too. I resent this not only because it takes time away from us helping people who legitimately need it, but also because I can't fix stupid.
Call A - From someone wanting an internship. Call this one "three minutes and three strikes and you're an idiot." He 1) didn't go to the right website when he researched "our" organization, 2) insulted another nonprofit while he was on the phone with me, and 3) then said he wasn't sure if he had made the deadline to even *do* an internship for school.
Me: "Then why are we on the phone?"
Him: "I called a week and a half ago."
Me: "No, you called Friday."
Him: "Oh, really?"
I'm not kidding!!!
It was all I could do not to spit into the phone. Instead, I said, "Not going into the vast civil rights implications that might have, no, there is not a database of people living with mental health diagnoses. Just like there's no database of people living with diabetes, or cancer."
Call C - From someone who wanted to know if we could explain HIPAA law for her. I told her we didn't have anyone on staff with legal training.
Her: "Well they're just basic questions. Such as..." (Not basic questions.)
I gave her a webpage with frequently asked questions about HIPAA law, and links to more legalese.
Her: "Isn't there a hotline?"
Me: "For the US Department of Health & Human Services?"
Her: "Isn't there a department like that in Oregon?"
Me: "Yes, but this is a federal law, so the offices are in Washington, DC."
Her: "There should be a federal office here in Oregon, and a hotline to answer my questions!"
Honestly, I don't know how the hell I got her off the phone.
How do you handle stupid?