Friday, January 18, 2013
I can has customer servez? (No.)
I ordered some flowers online for my great aunt's birthday. I had a feeling the order would get fucked up. She lives in bumblefuck Egypt, and I couldn't find a local flower store online, so I ordered through a service.
Guess what? The flowers didn't arrive.
So I called. The phone menu instructed me to send an email...which wasn't answered.
I called again the next day to complain.
Customer service guy: "What probably happened is that they didn't have all of the flowers in stock so they just waited a day."
Um. Seriously? Isn't this what, um, they are supposed to be doing for a living? Isn't that sort of like, say, Taco Bell running out of tacos?
Me: "So it's 1 pm the day after her birthday, and they're still not there. Can you tell me when they're going to arrive?"
Him: "I don't know. They're open until 7."
Me: "Can you let me know what store it is and I can just call them?"
Him: "No, I'd get fired."
Me: "So what am I supposed to do?"
Him: "I can call them."
I wait on hold.
Him: "Apparently they're really busy."
A florist too busy to deliver flowers?
Him: "I can offer you a $40 store credit."
Me: "On this order?"
Him: "No. On your next one."
Me: "This is my first order with you, and it hasn't even arrived on the right day. Why would I want to order again?"
Eventually they got there, and she was very gracious. But if she didn't live several hours away, I guarantee you someone would have a fork in their ass.
So I'll settle for doing it virtually, for now.